Member Support
Please look through our list of common issues for quick answers to our most frequently asked questions. If you are unable to find your specific issue, please find our support email and contact information at the end of the list.

Common Problems & Solutions

Solution 1:
Use this page to have a Password Reset link sent to the same email you use when you sign in.

Please note that if your account is locked as a result of too many login attempts, you will have to wait 1-2 hours to use your new password as your account will still be locked for that duration.

Solution 1:
You probably have more than one account and used an email for an older account. Try a different email, or try to retrieve your email using this page.

Solution 1:
Try this page to retrieve your email.

Solution 2:
Send an email to [email protected] with your username and a copy of your paid receipt and email (or similar info).
Solution 1:
You can renew or activate your membership by following this link.
Solution 1:
Please submit a SUPPORT TICKET below and someone will help you with your problem.
Solution 1:
Go to your Account Settings page by clicking on the cogwheel icon in the right corner of your Cheat Happens Dashboard.

Solution 1:
This can be done via PayPal through your Pre-Approved payments in your Account Profile.

Solution 2:
If you didn't use PayPal or have no PayPal account, please click here to send an email to our support team or use the Live Chat / Support Ticket option at the bottom of this page to have your membership canceled. Your account is not canceled until you receive a confirmation back via email or PayPal.
Solution 1:
Click here to add another year to your existing account. If you're new and wish to signup for a membership, you can register here.
Solution 1:
We have an extensive trainer troubleshooting guide which will provide you with the most common solutions as well as more detailed help with all trainer related issues.
Solution 1:
All of the files on our site have been scanned by multiple anti-virus products and are clean. However, it is common for some of our trainers to generate false positives with certain antivirus products. Please see our dedicated page for anti-virus related issues and solutions.
Solution 1:
Most trainers include a readme or NFO file that describes how to use the various options. If you're not sure how to use a trainer in general, please visit our trainer troubleshooting guide for detailed instructions along with an instructional video.
Solution 1:
Your download is being blocked by something on your system, typically a browser extension or addon or your AV, firewall and other security software. Some of these browser addons are still active even when your security software is disabled. We suggest temporarily disabling all AV, firewall and other security software including browser extensions and addons and then trying the download again.
Solution 1:
Cheat Happens is a Software as a Service Company. Cheat Happens offers two different types of personalized software downloads, those that are purchased individually and those that are downloaded via a membership. Beginning on January 1, 2019, an active (non-expired) membership will be required for personalized trainers to continue to function. The only exceptions to this are those trainers that were purchased individually and/or those people that are eligible to download an offline key. Once a membership expires, all trainers will become disabled and will be unable to authenticate online until the membership is renewed or brought back to active status. Once that happens, previously banned trainers will work again. Expired accounts may be renewed here.
Solution 1:
Offline keys may be downloaded from our Trainer Troubleshooting page on the right hand side. Note that offline keys are only available to active Yearly and Lifetime premium subscribers.

Solution 1:
Make sure your account has not been deactivated and that your premium subscription has not expired. An active premium subscription is required for trainers to authenticate except those that are purchased individually. Accounts can become deactivated for a number of reasons. If you are able to login to the website successfully then your account is not deactivated, but your subscription may have expired. You can renew your subscription here.

Solution 2:
Temporarily disable/uninstall all antivirus, firewall and other security software. This type of issue can be caused by interference of third party software, typically security software. This also includes Windows Defender. Some security products will still block or interfere with trainers even when disabled. Some must be completely uninstalled or the trainer and its temporary files whitelisted. Consult your security product documentation for instruction on how to do this.

Solution 3:
Make sure you fully extract the trainer from the .rar, .zip or .zipx archive before trying to run it. When running it, please right click on the trainer .exe file and choose "Run as Administrator". It may also be necessary to do this on the game as well. Trainers need full Windows permission to access the game in memory and create temporary files. It may also be necessary to give full permissions to the Windows TEMP folder.

Solution 4:
Plug your PC directly into the internet bypassing all network firewalls and routers. Sometimes an external device can block trainer authentication.

Solution 5:
Obtain an OFFLINE KEY. Note that offline keys only work when the network/internet connection is completely disabled/absent.
Solution 1:
Our Privacy Policy was updated on May 25, 2018 to reflect our GDPR compliance.
Solution 1:
This can be done through the PRIVACY section of the user account settings page or a support ticket may be opened below.
Solution 1:
This can be done through the PRIVACY section of the user account settings page or a support ticket may be opened below.
Solution 1:
Submit a SUPPORT TICKET below with your username and your login email. Please visit our trainer troubleshooting guide first if you need help with a trainer.